This section is about Performance Management:
ICT Balanced Scorecards: the concept of 'Tableau de Bord' born in France at the end of the 19^th century, but had (and have) a huge diffusion and success only from the '90s promoted by Robert Kaplan & David Norton. BSC is a more comprehensive way from a multi-perspective viewpoint on the way an organization is managed, where measurement and metrics (KPI) represent a fundamental mechanism.
Intangible Assets: Looking at the Value Chain of any organization, the core value must be often searched into its less visible part. And a proper analysis of intangibles cannot be done without their measurement.

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